Privacy Policy
Last updated: 14/01/2025
North West Clean (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit northwestclean.co.uk or use our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Name
- Address
- Email address
- Phone number
- Booking details
- Payment information (processed securely by third‑party providers; we do not store card details)
- Any additional information you choose to provide when contacting us
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking data (see “Cookies” section)
2. How We Use Your Information
We use your personal data to:
- Provide and manage our cleaning services
- Respond to enquiries and customer support requests
- Process bookings and payments
- Send appointment confirmations or service updates
- Improve our website and customer experience
- Maintain internal records and service quality
- Comply with legal obligations
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide the services you request
- Legitimate interests – to improve our services and operate our business
- Consent – for optional marketing communications
- Legal obligation – where required by law
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your information, including:
- Secure servers
- Encrypted communication (HTTPS)
- Restricted access to personal data
- Regular security reviews
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
5. Sharing Your Information
We may share your data with trusted third parties only when necessary, such as:
- Payment processors
- Email or booking software providers
- Professional service providers (e.g., accountants)
- Legal or regulatory authorities when required
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience.
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (available on request or added as a separate page).
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
To exercise any of these rights, contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, please contact:
North West Clean
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Business Address]
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.